Last Update: October 12, 2018
Collection and Use of Personal Information
Personal Information Generally
We may collect your personally identifiable information ("Personal Information") when you use any of our Websites or interact with us in person. We respect all Personal Information we collect, whether it be from our customers, users, third party service providers, employees, or applicants. Personal Information we collect may include your name, mailing address, phone number, e-mail address, company name, business type, and other information you provide to us (for example in a contact form). When ordering a product or requesting service information, participating in certain promotional activities, completing surveys, and corresponding with us (including via real-time chat), we may ask for certain Personal Information. When we ask you to provide Personal Information, it will be clear what Personal Information we are requesting.
Use of Your Personal Information
We may use Personal Information for promotional activities (including, but not limited to, advertising, contests, surveys, and promotions), to respond to customer inquiries, to process orders, to improve our products or provide technical support, for statistical purposes, to provide important notices, and to contact you or manage our relationship with you.
We may also use your Personal Information when you visit any of our Websites or click on advertisements or promotional areas on any of our Websites. We may use your Personal Information to help run our Websites more efficiently, to gather broad demographic information, to monitor the nature and level of activity on our Websites, to contact you regarding our products and services, and to evaluate the effectiveness of advertising and promotion. When practicable, we use Personal Information obtained from your browsing of our Websites on an aggregate basis, without associating that information to your name, unless you expressly consent otherwise.
We may also collect information that is provided to us by your browser or your interaction with any of our Websites. This may include information on the browser you used to come to any of our Websites, the Uniform Resource Locator ("URL") of the website that you visited just before visiting our Website, which pages on any of our Websites you visit, your activities on any of our Websites, any search terms you entered, which URL you go to next, and your Internet Protocol ("IP") address. Please also see the Section of this policy below captioned "Tracking Technologies" for more information.
Personal Information may be collected and used when you request technical support for your Renesas products. Personal Information may be necessary to identify your products or systems, understand the configuration of the products, diagnose your questions, and provide solutions.
Online Surveys and Polling
We may provide you the opportunity to complete surveys or participate in polls on any of our Websites. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose Personal Information. The requested Personal Information typically includes contact information (such as name and shipping address), and demographic information (such as zip or postal code).
Personal Information may be collected and used when you enter a contest or other promotion. In this case, we may ask you for Personal Information such as your name, address and e-mail address to administer the program or activity, to send you promotional e-mails, notify winners and make the winners list publicly available.
Newsletters and Promotional E-mails
As a service to our customers, we may e-mail you newsletters, promotional information and other information, using your Personal Information collected online. These e-mails will only be sent to you if you have agreed to receive them. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or contacting us by clicking here.
Blog / Forums
Some of our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us by clicking here. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
The profile you create on our site may be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal at myrenesas.com.
Social Media Features
If you contact us (including via real-time chat), we may keep a record of your correspondence or comments, including any information therein.
Sharing your Personal Information
Occasionally, we may be required by law enforcement or judicial authorities to provide your Personal Information to the appropriate authorities. We will disclose your Personal Information if required by law, upon receipt of a court order or subpoena, during bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request or cooperate with a law enforcement investigation. We reserve the right to report to law enforcement authorities any activities that we, in good faith, believe to be unlawful.
User Access and Choice
Upon request, we will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes you may correct, update, or amend, your information by making the change in your account profile page or by emailing our Customer Support by clicking here or by contacting us by telephone or postal mail using the contact information listed below. Also, if you wish to delete/remove your information, ask to have it removed from a public forum, directory or testimonial on our Websites, or deactivate an account you can do so by making the change in your account profile page or by emailing our Customer Support by clicking here or by contacting us by telephone or postal mail using the contact information listed below. We will respond to your request within a reasonable timeframe.
As is true of most websites, we gather certain information automatically. This information may include IP addresses, browser type, internet service provider ("ISP"), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the site.
For your convenience, Renesas' global Websites utilize "single sign-on" functionality. This means that if you login to one of our Websites, you will automatically be logged in to Renesas' other Websites.
The information collected online permits us to analyze traffic patterns on any of our Websites and is used on an aggregate basis. This can enable us over time to provide users with a better experience on any of our Websites by improving the content and making it easier to use. The information collected online also allows us to contact you regarding our products and services that may be responsive to your needs or browsing history.
Depending on the browser used, you can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it, and you can also set your browser to turn off cookies. However, if you do so, some areas of our Websites may not function properly, or you will be required to re-enter your Personal Information to use an area of our Websites.
We may also use web beacon technologies to better tailor our Websites to provide better customer service. A web beacon is a single pixel GIF that allows a website to count users who have visited that page or accessed certain cookies. These web beacons may be placed on specific pages across any of our Websites. When a visitor accesses these pages, a notice of that visit is generated which may be processed by us or by our third party service providers. These web beacons work in conjunction with cookies. If you do not want to associate your cookie information with your visits to these pages, depending on the browser used, you can set your browser to turn off cookies.
We partner with third parties to either display advertising on our Websites or to manage our advertising on other websites. Our third party service providers may use technologies such as cookies to gather information about your activities on any of our Websites and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We do not knowingly collect, use, or disclose Personal Information from children under the age of 16. If we are made aware we have collected Personal Information from a child under 16 years old in a manner that is inconsistent with the Children's Online Privacy Protection Act ("COPPA") or the EU General Data Protection Regulation, we will delete this Personal Information as soon as possible.
Protecting your Personal Information
While Renesas does not guarantee that unauthorized access will never occur, Renesas does take care in maintaining the security of your Personal Information and in preventing unauthorized access to it, both during transmission and once it is received. If you have any questions about the security of your Personal Information, you can contact us by clicking here.
Data Collection and Transfer outside the EU/EEA
Our Websites are operated and administered globally by Renesas Electronics Corporation or its affiliated entities. This means that your Personal Information may be collected and processed by Renesas entities or (on their behalf) by third party service providers outside the European Union ("EU") or the European Economic Area ("EEA"). The data protection regulation in the relevant countries where your Personal Information is collected or processed might deviate from the level of protection granted by legislation in the EU/EEA. However, Renesas will ensure the adequate protection of your Personal Information in accordance with the applicable laws and the principles set out herein. By using our Websites, you agree with the collection and transfer of your Personal Information outside the EU/EEA as described herein.
Links to Third-Party Websites
Changes to this Policy
Additional Information for EU Users
The following sets out additional information for users whose data are subject to the EU General Data Protection Regulation (GDPR).
The data controller for personal data collected through the EU version of the Renesas website (https://www.renesas.com/en-eu/) is Renesas Electronics Europe GmbH, Arcadiastrasse 10, 40472 Dusseldorf, Germany, Managing Director: Michael Hannawald. For more information regarding Renesas Electronics Europe GmbH please see Legal.
Collection and processing of personal data
In principle you can visit and use our EU websites without telling us who you are. We do not require any registration. Without further information from you we only collect and process certain technical information, including the name of your Internet Service Provider, the webpage from which you came to us and the pages that you visit on our website. This information is used for purposes of provision of our website. This data may also be analyzed for statistical purposes, in which case you remain anonymous as an individual user.
We process your personal data based on your consent, for the performance of a contract or as necessary for the purposes of our legitimate interests, including for responding to your enquiries and to customize and improve our web offerings, products and services in accordance with your preferences (Art. 6 (1) (a), (b) and (f) GDPR).
Personal data is only collected if you provide us with this information, e.g. in order to register for personalized services, and only processed and used for the provision of these personalized services, or in order to process your enquiries.
Furthermore, in connection with the personalized services we may process and use your data for advertising and market research purposes or for personalized provision of services if you have given your consent. You can withdraw your consent at any time with effect for the future.
If you use personalized services we will use your personal data required for the provision the services for the duration of your registration and thereafter for as long as required or permitted under applicable laws. We share your data with affiliated companies or branches of Renesas Electronics Europe GmbH if this is necessary to respond to your enquiries or if necessary for the provision of the services. We may also forward enquiries regarding our products and services to a distributor that is responsible for the relevant product or service category and region.
Additional information regarding newsletters, promotional e-mails, telephone calls
In accordance with applicable EU legislation and/or the applicable laws of the Member States, we may contact you for marketing and promotional purposes by e-mail for our products and services if we have obtained your e-mail address in the context of the sale of similar products or services, if we have given you the opportunity to object to the use of your electronic contact details when they were collected and if you have not initially objected to such use. You may at any time choose to stop receiving any such communication by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or contacting us by clicking here.
In accordance with applicable EU legislation and/or the applicable laws of the Member States, we may also contact you as a business user for marketing and promotional purposes by phone if we may reasonably conclude from your use of our websites, newsletters, information offerings, products or services that you are specifically interested in our products or services. You may at any time choose to object being contacted by phone, in particular by accessing the contact preferences in your account settings page, or contacting us (for contact details please see below).
Registration for Renesas Synergy
Our Renesas Synergy platform is addressed to interested professionals that are specifically interested in receiving information on Renesas products and services and that may be interested in establishing a business contact with Renesas. When you register for a user account at our Renesas Synergy platform we usually collect your name, language, company name, department and job title as well as your business related contact information.
We may use your personal data to maintain your user account, to verify that you are a business user, to provide you with the requested information on Renesas products and services, including any newsletters you may subscribe to, to respond to support and other enquiries you might have. In connection with your user account, we may analyse your use of our website and our newsletter to better understand your preferences and to improve our web services. For this purpose, newsletter e-mails may contain web beacons, tracking pixels or links that allow us to analyse your use of the newsletter, including information on whether you received and opened our newsletter. We store such information in connection with your user account. If you have given your marketing consent, we might also contact you under your business contact details for marketing purposes in relation to our products and services that may be of interest for you.
If you have created a user account, we store your data for as long as you maintain your user account. You may have your user account deleted at any time; please send us a message to using the contact details provided below. In the event of deletion of your user account, we store the relevant data only to the extent permitted or required by law.
Through your user account, you can administer and update your contact data and your preferences. Please treat your access data as confidential and do not share your password with any third parties. We are not liable for any abuse of your password, unless caused by us. As long as you do not sign out you will stay logged in on our website. This allows you to use our website and the various functions without having to log in again. If you wish to change your personal information, you will be asked to enter your password again. Please close your browser at the end of the session, especially if a third party may have access to your computer. If you become aware of, or if you suspect that a third party has obtained unauthorized access to your access data or uses your account, please change your password without undue delay and inform us by e-mail.
Other personalized services
Renesas Electronics Europe GmbH has implemented a number of specific personized services that are addressed to business customers or companies interested in our products or services. Generally, we collect and use any personal data in the relevant context to respond to your enquiries, to establish and manage our business relationship with you and to provide you with requested information. More specifically we collect and use information in connection with the following services and other offers:
- General Contact Form
- Information requests regarding European Sales Offices.
- University Programm Application Form
- Requests for free supply of Synergy course materials, books and development boards for use by partner universities.
- TES Guiliani - Prepaid by Renesas
- Requests for TES Guiliani software prepaid by Renesas
- Requests under the EU directive regarding Waste Electrical and Electronic Equipment (WEEE)
- Tool Repair Request
- Tool repair requests of customers
- Hardware Upgrade Request
- Hardware upgrade requests of customers
- Registration PC Locked License
- Registration request for tool products
- Registration Dongle License
- Registration requests for licenses (no personal data required)
- Registration Network License
- Registration requests for licenses
- M16C/6S PLC Serial API
- Registration requests for licenses
- CC Compiler Registration
- Registration requests for licenses
- Registration Extended Compiler Support License
- Registration requests for licenses
- Requests under EU regulation regarding Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH)
- TPS-1 PROFINET IRT V2.3
- Requests for product status and events
- ADAS Whitepaper
- Requests for ADAS Whitepaper
We store the contact information in connection with the relevant requests for as long as necessary to respond to the relevant requests and as reasonably necessary to maintain the relevant business contact. In cases of licenses, we store all information for the duration of the license granted by Renesas. Regulatory information is stored for as long as necessary to demonstrate our regulatory compliance.
We may transfer contact requests for distributors to the relevant distributors in our network. Support, update and license requests may be transferred to affiliated companies of Renesas Electronics Europe GmbH, including its ultimate parent company Renesas Electronics Corporation in Japan. Requests regarding regulatory requirements, including in particular requests related to WEEE and REACH may be shared with the competent authorities within the EU to the extent required by law.
Use of services, webtools and social media plug-ins using cookies
On our website, plug-ins for the following services and/or social networks have been or are integrated (hereinafter collectively referred to as “networks” or “network”):
- Brightcove Video Services, operated by Brightcove Inc., 290 Congress Street, Boston, MA 02210, Phone: +1 617 500 4947
- facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins are indicated with a Facebook logo (white “f” on a blue tile background a “Like” (thumbs up) symbol) or are identified with the addendum “Facebook social plug-in”. The list of Facebook social plug-ins and their appearance can be viewed at www.facebook.com/policy.php.
- LinkedIn - LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043 USA
- Twitter, operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (hereinafter referred to as “Twitter”). The plug-ins can be identified by the Twitter logo (bird outline/relief in various colours against various backgrounds). The various Twitter logos which are used to indicate the plug-in can be viewed on the Twitter website under about.twitter.com/en_us/company/brand-resources.html.
- Youtube - YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066 USA
All of these service or network plug-ins essentially work according to the following basic principles:
When you access our website, the network plug-ins can potentially create a direct connection between the user’s browser and the server of the respective network. The content of the relevant plug-in will be directly transmitted from the network to your browser, which will integrate it into the website. We have no influence regarding the scope of the data which is collected with the aid of the plug-in. Therefore, we can only inform you about the information which is publicly accessible according to the above-mentioned privacy policies of the relevant providers. The integrated plug-in informs the network that the user has accessed our website and informs the network of the user’s IP address. If the user is logged in to the network of this plug-in at that point in time, the network will be able to link the visit with the user’s account.
If the user interacts with these plug-ins, the corresponding information will be transmitted directly from the user’s browser to the network where it will then be stored. Furthermore, additional personal data can also be transmitted and stored there, for example the user’s IP address, personal browser settings and other parameters.
If you are a member of the respective network and do not want it to collect information about you via our website and to link this information with the data that the network has already stored about you, then please close this website, log out from your user account for the respective network and afterwards visit our website once again.
If you are not a member of the network or you have logged off from the network before visiting our website, the possibility still exists that the network will ascertain (at least) your IP address and store it. Please note that this information is already exchanged when you visit our website, whether you interact with the plug-ins or not.
Web statistics tools, targeting
This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called cookies, i.e. text files that are stored on your computer and that allow an analysis of the way you use our website. The information generated by the cookie is usually transmitted to a Google server in the USA and stored there. Google complies with the EU-US Privacy Shield Agreement and is registered with the US Department of Commerce's ES-US Privacy Shield Program (for details and individual registrations go to www.privacyshield.gov). However, if IP anonymisation is activated on this website, your IP address will be truncated by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google uses this information on our behalf to evaluate the use of our website by you, to compile reports on the website activities and to provide other services related to the website and internet usage to us.
Please note that we use the code "ga('set', 'anonymizeIp', true);” to ensure the anonymous collection of IP addresses (so-called IP masking). As a result, IP addresses are processed in shortened form, which means that direct personal reference can be excluded.
For more information about privacy in connection with Google Analytics, please visit: http://www.google.com/intl/en/analytics/privacyoverview.html.
Adobe Analytics (Omniture)
For more information about privacy in connection with Eloqua and Oracle, please visit https://www.oracle.com/legal/privacy/privacy-choices.html.
Your Rights under the GDPR
You can contact our data protection officer using the following contact information: Renesas Electronics Europe GmbH, Attn: Data Protection Officer, Arcadiastrasse 10, 40472 Duesseldorf, Germany or datenschutz-eu(at)lm.renesas(dot)com.
You have the right to request from us access to and rectification or erasure of personal data, to restrict processing of your personal data, to object to such processing and to exercise your right to data portability, in each case in accordance with the GDPR and applicable laws. Please contact the address given above by email or by mail.
You have the right to lodge a complaint with a competent supervisory authority in accordance with the GDPR and applicable laws if you consider that the processing of personal data relating to you infringes the GDPR. For this purpose, you can contact in particular the supervisory authority in the EU Member State of your habitual residence or the place of the alleged infringement. The competent authority for Renesas Electronics Europe GmbH in Germany is the North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information (LDI NRW), whose current contact details are available under www.ldi.nrw.de.