Last Update: October 12, 2018
Collection and Use of Personal Information
Personal Information Generally
We may collect your personally identifiable information ("Personal Information") when you use any of our Websites or interact with us in person. We respect all Personal Information we collect, whether it be from our customers, users, third party service providers, employees, or applicants. Personal Information we collect may include your name, mailing address, phone number, e-mail address, company name, business type, and other information you provide to us (for example in a contact form). When ordering a product or requesting service information, participating in certain promotional activities, completing surveys, and corresponding with us (including via real-time chat), we may ask for certain Personal Information. When we ask you to provide Personal Information, it will be clear what Personal Information we are requesting.
Use of Your Personal Information
We may use Personal Information for promotional activities (including, but not limited to, advertising, contests, surveys, and promotions), to respond to customer inquiries, to process orders, to improve our products or provide technical support, for statistical purposes, to provide important notices, and to contact you or manage our relationship with you.
We may also use your Personal Information when you visit any of our Websites or click on advertisements or promotional areas on any of our Websites. We may use your Personal Information to help run our Websites more efficiently, to gather broad demographic information, to monitor the nature and level of activity on our Websites, to contact you regarding our products and services, and to evaluate the effectiveness of advertising and promotion. When practicable, we use Personal Information obtained from your browsing of our Websites on an aggregate basis, without associating that information to your name, unless you expressly consent otherwise.
We may also collect information that is provided to us by your browser or your interaction with any of our Websites. This may include information on the browser you used to come to any of our Websites, the Uniform Resource Locator ("URL") of the website that you visited just before visiting our Website, which pages on any of our Websites you visit, your activities on any of our Websites, any search terms you entered, which URL you go to next, and your Internet Protocol ("IP") address. Please also see the Section of this policy below captioned "Tracking Technologies" for more information.
Personal Information may be collected and used when you request technical support for your Renesas products. Personal Information may be necessary to identify your products or systems, understand the configuration of the products, diagnose your questions, and provide solutions.
Online Surveys and Polling
We may provide you the opportunity to complete surveys or participate in polls on any of our Websites. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose Personal Information. The requested Personal Information typically includes contact information (such as name and shipping address), and demographic information (such as zip or postal code).
Personal Information may be collected and used when you enter a contest or other promotion. In this case, we may ask you for Personal Information such as your name, address and e-mail address to administer the program or activity, to send you promotional e-mails, notify winners and make the winners list publicly available.
Newsletters and Promotional E-mails
As a service to our customers, we may e-mail you newsletters, promotional information and other information, using your Personal Information collected online. These e-mails will only be sent to you if you have agreed to receive them. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or contacting us by clicking here.
Blog / Forums
Some of our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us by clicking here. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
The profile you create on our site may be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal at myrenesas.com.
Social Media Features
If you contact us (including via real-time chat), we may keep a record of your correspondence or comments, including any information therein.
Sharing your Personal Information
Occasionally, we may be required by law enforcement or judicial authorities to provide your Personal Information to the appropriate authorities. We will disclose your Personal Information if required by law, upon receipt of a court order or subpoena, during bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request or cooperate with a law enforcement investigation. We reserve the right to report to law enforcement authorities any activities that we, in good faith, believe to be unlawful.
User Access and Choice
Upon request, we will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes you may correct, update, or amend, your information by making the change in your account profile page or by emailing our Customer Support by clicking here or by contacting us by telephone or postal mail using the contact information listed below. Also, if you wish to delete/remove your information, ask to have it removed from a public forum, directory or testimonial on our Websites, or deactivate an account you can do so by making the change in your account profile page or by emailing our Customer Support by clicking here or by contacting us by telephone or postal mail using the contact information listed below. We will respond to your request within a reasonable timeframe.
As is true of most websites, we gather certain information automatically. This information may include IP addresses, browser type, internet service provider ("ISP"), referring/exit pages, the files viewed on our site (e.g., HMTL pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the site.
For your convenience, Renesas' global Websites utilize "single sign-on" functionality. This means that if you login to one of our Websites, you will automatically be logged in to Renesas' other Websites.
The information collected online permits us to analyze traffic patterns on any of our Websites and is used on an aggregate basis. This can enable us over time to provide users with a better experience on any of our Websites by improving the content and making it easier to use. The information collected online also allows us to contact you regarding our products and services that may be responsive to your needs or browsing history.
Depending on the browser used, you can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it, and you can also set your browser to turn off cookies. However, if you do so, some areas of our Websites may not function properly, or you will be required to re-enter your Personal Information to use an area of our Websites.
We may also use web beacon technologies to better tailor our Websites to provide better customer service. A web beacon is a single pixel GIF that allows a website to count users who have visited that page or accessed certain cookies. These web beacons may be placed on specific pages across any of our Websites. When a visitor accesses these pages, a notice of that visit is generated which may be processed by us or by our third party service providers. These web beacons work in conjunction with cookies. If you do not want to associate your cookie information with your visits to these pages, depending on the browser used, you can set your browser to turn off cookies.
We partner with third parties to either display advertising on our Websites or to manage our advertising on other websites. Our third party service providers may use technologies such as cookies to gather information about your activities on any of our Websites and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We do not knowingly collect, use, or disclose Personal Information from children under the age of 16. If we are made aware we have collected Personal Information from a child under 16 years old in a manner that is inconsistent with the Children's Online Privacy Protection Act ("COPPA") or the EU General Data Protection Regulation, we will delete this Personal Information as soon as possible.
Protecting your Personal Information
While Renesas does not guarantee that unauthorized access will never occur, Renesas does take care in maintaining the security of your Personal Information and in preventing unauthorized access to it, both during transmission and once it is received. If you have any questions about the security of your Personal Information, you can contact us by clicking here.
Data Collection and Transfer outside the EU/EEA
Our Websites are operated and administered globally by Renesas Electronics Corporation or its affiliated entities. This means that your Personal Information may be collected and processed by Renesas entities or (on their behalf) by third party service providers outside the European Union ("EU") or the European Economic Area ("EEA"). The data protection regulation in the relevant countries where your Personal Information is collected or processed might deviate from the level of protection granted by legislation in the EU/EEA. However, Renesas will ensure the adequate protection of your Personal Information in accordance with the applicable laws and the principles set out herein. By using our Websites, you agree with the collection and transfer of your Personal Information outside the EU/EEA as described herein.
Links to Third-Party Websites
Changes to this Policy