Contact Us for Users Living in Japan

This page is only for users living in Japan. If you live outside of Japan, then please go to the Global Contact Us page and select the regional site that supports your region.

FAQ

For access to our most frequently asked inquiries.

Former NEC Electronics FAQ (Global site)
Former Renesas Technology FAQ (Global site)

Sales Related

For inquiries regarding business, delivery times, state of procurement, and sales (purchasing of products, sample requests, price inquiries, export controls, environmental measures), please contact the distributor or sales channel with whom you are dealing.

Technical Related Inquiries

This contact page is for technical inquiries regarding semiconductor devices and development tools.

The contact form for technical related inquiries is here (Residents of Japan only)

Please choose the inquiry option that best matches the product you are inquiring about. We also have FAQs covering technical related inquiries, so please feel free to use them. Customers living outside of Japan should contact the region which supports your area.

Inquiries Regarding Our Site

We welcome your opinions, requests and inquiries regarding this site. We also take requests for linking to this site.

Caution

The personal information we receive in inquires is handled according to our "Privacy Policy". We will use personal information for the purposes listed below.
- In order to answer the inquiry.
- For service and product suggestions and for marketing.
- In analysis and investigation into how to offer improved services and develop better products.
Please be aware that we may pass on the information we get from our customers to companies within the Renesas Electronics group and distributors in order to improve customer support. Also, please be aware that we may pass on the information we get from our customers to companies within the NEC group when inquiries are made regarding NEC group products.
Provision of information to overseas customers may violate the foreign exchange order so we cannot deal with inquiries from customers living outside of Japan. Please contact the sales office which supports your region.
We cannot supply information or parts for the purpose of fixing applications. Please contact the manufacturer of the application.
Please be aware that we do not negotiate procurement details or accept requests for business/sales tie-ups.
Replies you receive from us are meant to provide general information regarding our products, and it is the sole responsibility of customers to ensure the success of system design. While we take heed in the accuracy of replies, the responsibility for solving any design problems should fall with the customer.